What We Offer
Simply put, we at TECD specialise in providing quality cost-effective IT services to local small & medium businesses, allowing you and your team to get on with your real job!
Make the most of your IT infrastructure, protect your business from growing cyber threats, and maintain your network’s health with managed services designed to make your life easier. Get peerless IT support delivered by experienced and local IT experts. TECD is here to help.
Simply put, we at TECD specialise in providing quality cost-effective IT services to local small & medium businesses, allowing you and your team to get on with your real job!
Make the most of your IT infrastructure, protect your business from growing cyber threats, and maintain your network’s health with managed services designed to make your life easier. Get peerless IT support delivered by experienced and local IT experts. TECD is here to help.
Cybersecurity
IT Helpdesk
Backup & Disaster Recovery
Proactive Monitoring
End-to-end managed cybersecurity to protect your network from internal and external threats. Defend your business from the growing threat of cyber attacks and sleep easier knowing your data is safe and secure.
An outsourced IT department, there to provide critical support at the drop of a hat. Keep your business running smoothly with active system monitoring, an intuitive ticket system, and a team of experts always on-hand.
Managed backup and disaster recovery services, designed to minimise downtime and customised to suit your unique needs. Prepare for the worst case and ensure the continuity of your business over the long-term.
Real-time network monitoring geared to proactively identify potential issues before they arise. Safeguard your business against unexpected IT problems and ensure your network health is maintained into the future.
What is an MSP, and why do you need one?
An MSP, or managed service provider, is an external partner that takes on responsibility for some or all of your IT needs, act as an outsourced IT department, providing end-to-end support, or take on a specific individual role, like managing your cybersecurity.
Smoothly-functioning IT is one of the most basic necessities for a productive business. And, given how reliant most businesses are on technology in day-to-day operations, cyber threats pose a greater risk to business health than ever before.
MSPs like TECD are a cost-effective way for your business to get the professional support it needs, without you having to oversee it yourself. That means you can spend more time focusing on your own problems, like how to continue growing. And you can rest easy knowing that your network is in safe hands.
For one simple monthly price per user, we at TECD can take charge of your IT tasks, provide discounted rates to access class-leading products such as Microsoft Office, 8×8 IP Telephony, Adobe software to name a few and be an omnipresent monitor to your entire IT infrastructure. Get in touch today for a no-obligation quote for your company.
Our comprehensive packages are designed to provide total coverage coupled with value for money and peace of mind. Find further details below about what each of our packages includes.
Bronze Package
- Proactive 24/7 Remote Monitoring
- Branded Ticket Portal with Unlimited Support Tickets
- Annual Business Reviews
- Quarterly Service Delivery Review
- Dedicated Account Manager
- Microsoft 365, Server & Workstation Backup
- Service Improvement Planning
- Security Incident Reports
- Patching & Patch Management
- Enterprise Virus, Malware & Spam Protection
Silver Package
All of Bronze, plus…
- Staff Email Security Training
- Email Phishing Attack & Penetration Testing
- Quarterly Business Reviews
- Application Patching
- Restore Tests
- Monthly Service Reports
- Detailed Asset Management
- VIP Plan
- Backup Monitoring
- Major Incident Reporting
Gold Package
All of Bronze & Silver, plus…
- Extended OoH Monitoring
- vCIO service per quarter
- Commentary provided with service reports
- Disaster Recovery Planning
- Enhanced Asset Management
- OoH Incidents
- Gold VIP Plan
How We Do It
Introduction & Education
The most crucial part of any IT infrastructure project is that it works for your specific needs. We spend time at the beginning of our process getting to know your business, down to the minute details. This knowledge helps us move on to the next step confident that we can create a bespoke managed service strategy tailored to your situation.
Strategy Planning
Implementing new IT systems or updating your existing network isn’t as simple as just carting in new hardware. We use our intricate knowledge of your business to devise a viability plan, showing exactly how our managed solutions will add value. That means you don’t have to justify the investment in your own mind – we’ll do it for you.
Solution Design
After getting your input on our initial plans, we move on to designing our managed IT solution in full. We put together a full project design and present it to you either remotely or in-person, showcasing the features and talking through any required training. We also provide a projected timeline for project implementation so you can prepare.
Deployment & Management
Once you’re completely satisfied with the proposed solution design and the deployment schedule, we can get to work implementing it. We keep you in the loop throughout the process and provide training to key stakeholders on how the system is managed and maintained.
Ongoing Support
Following installation, employee enrolment, and a full handover, we can answer any final questions you have. Then, with our managed services, we can constantly monitor your new system and track its performance over time. If we notice anything that requires action, we do it proactively to minimise your downtime.
Why should you choose TECD as your partner?
Business-First Approach – we take a bespoke approach to every project to make sure we deliver the best results, every time. We start with a full assessment of your needs, premises, and business model, and put together a custom support package that suits you down to the ground.
A Friendly Local Touch – we only work with clients within a reasonable distance for on-site support responses, and we pride ourselves on supporting local businesses as they grow. That means you get personable, top-tier service, without having to pay extortionate prices.
Highly Experienced Team – we have over 100 years of combined experience across various IT sectors including telecoms, financial services, hospitality, SME, and banking. Our multi-discipline team is brought to bear on every project, so we can deliver outstanding results time after time.
Get the managed IT support your business deserves
Want to find out how much time and money you can save by outsourcing your IT needs to TECD, your local partner?
Enquire today for a chat about how we can help your business thrive.
TECD Partnerships
We have been trusting the guys at TECD with our requirements for a long time for all aspects of our IT systems, from database storage and access to customer WiFi and remote working. No one else has come close to the service level and attention to detail as them!
TECD have been amazing. They did a complete review of all our IT systems made recommendations and then actioned them. We find them responsive and incredibly helpful. The transition from our previous supplier was seamless and we would not hesitate to recommend them. Special thanks to Fabio.
As a small but growing business, it’s incredibly important for us to have suppliers who we can trust and rely on for their expertise. From day one, the team at TECD have gone above and beyond to learn our business, understand our needs, and provide effective solutions for us. We continue to be impressed by TECD and would highly recommend them.
Always provide a fantastic service, quick delivery and value even on the most difficult of requirements. Our requirements are often last minute, and not off the shelf items but this is never a problem.
TECD have been professional and supportive and unbiased with the supply and advice following our new system installation. Highly recommended!
Fabio has been great. Really good with all the team and super efficient in turning jobs around for us.
TECD have been our customer since 2016. We had call to use their services recently when our aging server suffered a catastrophic failure, leaving us with paper records only. David Powell took the unit in, ordered a replacement part (which we were unable to source) and returned it fixed within half a day. Their service and response was excellent and extremely reasonable and we would have no hesitation in recommending them for your IT requirements.
