Get critical IT support in a moment’s notice
IT issues, minor or major, are an inevitable part of business for every organisation, from enterprises to SMEs. What matters is that they don’t escalate into critical problems that start to affect employee productivity or operational health.
An outsourced IT helpdesk service prevents that from happening. It provides you with a competent first point of contact capable of resolving issues before they turn serious. Whether you’re struggling to install software, suffering from a downed server, or suspect a data loss issue, you’ll always have IT experts on-hand. That means your employees can continue to do what they do best, rather than wasting their precious time trying to fix tech.
Outsourced IT helpdesk services also offer ongoing system monitoring and proactive support, so you . That means you can spend less time stop worrying about whether your IT infrastructure is on the verge of collapse. You’ll know it’s safe in the hands of local TECD IT experts.
Proactive IT Support
Keep your systems in check with proactive system monitoring provided as standard. Prevent issues from occurring in the first place, and get continuous network health checks that protect your business from disaster.
Seamless Ticketing
Submit support requests, view communication trails, and keep track of ongoing IT projects with an in-built ticketing system. Grant key stakeholders access and ensure everybody who needs support gets it quickly.
Rapid Issue Resolution
Connect to IT experts in a single click and get ultra-fast responses to mission-critical issues. Ensure that your IT problems don’t turn into IT catastrophes, with help desk services designed to support business continuity.
Key Features
One-Click Ticket System
A bespoke ticketing system allows you to submit send instant support requests to your helpdesk, getting rapid responses (within 30 minutes) for critical issues, in line with our SLAs.
Ongoing Health Checks
Constant system and network monitoring ensures that nothing falls through the net, identifying and preventing issues before they arise.
Transparent Pricing
One simple price for a fully-outsourced IT helpdesk, making it easier for you to manage your IT costs over the long term.
Reap the rewards of an always-on IT helpdesk
IT is the backbone of modern business. An IT helpdesk ensures you’re proactive in protecting your most valuable resource. The service offers benefits including:
A central point of contact for all IT issues and enquiries
Proactive issue resolution to prevent disaster
Cost savings over a dedicated internal IT team
Avoidance/minimisation of system downtime
An issue ticketing system to track ongoing projects
Defer to the always-on IT experts
IT support is a constant requirement, so choose a constant solution. An outsourced IT helpdesk service provides a continuously-available, highly-knowledgeable first point of contact for all of your IT needs. Whether it’s a simple question or a serious issue, helpdesk experts can simplify the process of solving it and give you more time to spend on your own work.
With expert support available at the click of a button, you can minimise downtime across your business, prevent issues from escalating, and make sure your network remains in good health. And when your technology works flawlessly, your business performs better overall. Don’t forgo the benefits of outsourcing your IT needs – enter a stress-free era with a local helpdesk service.
Our comprehensive packages are designed to provide total coverage coupled with value for money and peace of mind. Find further details below about what each of our packages includes.
Bronze Package
- Proactive 24/7 Remote Monitoring
- Branded Ticket Portal with Unlimited Support Tickets
- Annual Business Reviews
- Quarterly Service Delivery Review
- Dedicated Account Manager
- Microsoft 365, Server & Workstation Backup
- Service Improvement Planning
- Security Incident Reports
- Patching & Patch Management
- Enterprise Virus, Malware & Spam Protection
Silver Package
All of Bronze, plus…
- Staff Email Security Training
- Email Phishing Attack & Penetration Testing
- Quarterly Business Reviews
- Application Patching
- Restore Tests
- Monthly Service Reports
- Detailed Asset Management
- VIP Plan
- Backup Monitoring
- Major Incident Reporting
Gold Package
All of Bronze & Silver, plus…
- Extended OoH Monitoring
- vCIO service per quarter
- Commentary provided with service reports
- Disaster Recovery Planning
- Enhanced Asset Management
- OoH Incidents
- Gold VIP Plan
Cybersecurity
Backup & Disaster Recovery
Proactive Monitoring
End-to-end managed cybersecurity to protect your network from internal and external threats. Defend your business from the growing threat of cyber attacks and sleep easier knowing your data is safe and secure.
Managed backup and disaster recovery services, designed to minimise downtime and customised to suit your unique needs. Prepare for the worst case and ensure the continuity of your business over the long-term.
Real-time network monitoring geared to proactively identify potential issues before they arise. Safeguard your business against unexpected IT problems and ensure your network health is maintained into the future.
TECD Partnerships
TECD have been amazing. They did a complete review of all our IT systems made recommendations and then actioned them. We find them responsive and incredibly helpful. The transition from our previous supplier was seamless and we would not hesitate to recommend them. Special thanks to Fabio.
Fabio has been great. Really good with all the team and super efficient in turning jobs around for us.
TECD have been professional and supportive and unbiased with the supply and advice following our new system installation. Highly recommended!
TECD have been our customer since 2016. We had call to use their services recently when our aging server suffered a catastrophic failure, leaving us with paper records only. David Powell took the unit in, ordered a replacement part (which we were unable to source) and returned it fixed within half a day. Their service and response was excellent and extremely reasonable and we would have no hesitation in recommending them for your IT requirements.
We have been trusting the guys at TECD with our requirements for a long time for all aspects of our IT systems, from database storage and access to customer WiFi and remote working. No one else has come close to the service level and attention to detail as them!
As a small but growing business, it’s incredibly important for us to have suppliers who we can trust and rely on for their expertise. From day one, the team at TECD have gone above and beyond to learn our business, understand our needs, and provide effective solutions for us. We continue to be impressed by TECD and would highly recommend them.
Always provide a fantastic service, quick delivery and value even on the most difficult of requirements. Our requirements are often last minute, and not off the shelf items but this is never a problem.
