Maintain your network’s health and avoid downtime
Your network and its connected devices are the lifeblood of your business. But without someone keeping an eye on them, they’re also one of its greatest threats. Individual device failure, total network collapse, and everything in-between can damage your operational health at any time.
Our remote monitoring system is the perfect counter to network risk. A simple piece of software is installed on each of your devices, whether they’re in an office or remote. It feeds continuous data to our monitoring service, which provides automated insights into bottlenecks, potential IT issues, and device degradation.
But it doesn’t stop there. Our active network monitoring systems feed these insights into our dedicated local IT team, who can proactively address current or upcoming issues, deploying fixes remotely. That means you can spend less time diagnosing your own network health, leaving it to the experts.
Proactive System Monitoring
Provide us with ongoing, real-time insights into the health of each device on your network so we can pre-empt problems and minimise downtime. We help you stay one step ahead of your next IT issue for complete business continuity.
Out-of-Hours Maintenance
Maximise productivity with out-of-hours device maintenance possible through remote access. Keep all of the devices on your network fresh, with automated software updates and patches, virus scans, and hard drive clean-ups.
Network Health Analysis
Benefit from a continuous data-stream that feeds us system usage trends and allows us to help you plan network expansion and device replacements. Keep your business functioning at its highest level into the future.
Key Features
Device Health Checks
Our proactive monitoring software delivers a constant stream of device data to us, including hard drive space, CPU usage, RAM, and network speed, with custom alerts for predefined events.
In-Built Ticket System
An integrated one-click support ticket system allows you to flag IT issues as they arise and get rapid responses, as well as recording communication for posterity’s sake.
Remote Fixes
Device and network maintenance can be delivered remotely, out-of-hours, to minimise downtime while ensuring your IT is in a constant state of health when you need it.
Benefit from always-on remote monitoring
You can’t be on top of everything all the time. Our remote network monitoring system can help us make sure your most valuable assets are working flawlessly, with benefits including:
Our team has a 24/7 view of overall network health
Analysis of individual device health, based on key indicators
Quick diagnostics of current and potential IT issues
Rapid maintenance and fixes, delivered remotely at any time
Avoid ever working on slow, sluggish machines, for improved productivity
Long-term health network analysis for a more efficient tech stack
Enable an expert birds-eye view
The more important your IT network and its devices become to the way you work, the more important it is you look after them with a long-term view. A remote monitoring service is the first step. It ensures the health of your network by giving a team of dedicated IT experts a detailed top-down view of performance, potential issues, and long-term health trends.
That means you can rest easier, knowing that your network is in safe hands. Constant monitoring prevents potential issues from occurring, and stops minor problems from escalating into crises. Most importantly, you can maintain flawless business continuity more easily, with proactive, preventative fixes and diligent out-of-hours maintenance taken care of.
Our comprehensive packages are designed to provide total coverage coupled with value for money and peace of mind. Find further details below about what each of our packages includes.
Bronze Package
- Proactive 24/7 Remote Monitoring
- Branded Ticket Portal with Unlimited Support Tickets
- Annual Business Reviews
- Quarterly Service Delivery Review
- Dedicated Account Manager
- Microsoft 365, Server & Workstation Backup
- Service Improvement Planning
- Security Incident Reports
- Patching & Patch Management
- Enterprise Virus, Malware & Spam Protection
Silver Package
All of Bronze, plus…
- Staff Email Security Training
- Email Phishing Attack & Penetration Testing
- Quarterly Business Reviews
- Application Patching
- Restore Tests
- Monthly Service Reports
- Detailed Asset Management
- VIP Plan
- Backup Monitoring
- Major Incident Reporting
Gold Package
All of Bronze & Silver, plus…
- Extended OoH Monitoring
- vCIO service per quarter
- Commentary provided with service reports
- Disaster Recovery Planning
- Enhanced Asset Management
- OoH Incidents
- Gold VIP Plan
Cybersecurity
IT Helpdesk
Backup & Disaster Recovery
End-to-end managed cybersecurity to protect your network from internal and external threats. Defend your business from the growing threat of cyber attacks and sleep easier knowing your data is safe and secure.
An outsourced IT department, there to provide critical support at the drop of a hat. Keep your business running smoothly with active system monitoring, an intuitive ticket system, and a team of experts always on-hand.
Managed backup and disaster recovery services, designed to minimise downtime and customised to suit your unique needs. Prepare for the worst case and ensure the continuity of your business over the long-term.
TECD Partnerships
Always provide a fantastic service, quick delivery and value even on the most difficult of requirements. Our requirements are often last minute, and not off the shelf items but this is never a problem.
As a small but growing business, it’s incredibly important for us to have suppliers who we can trust and rely on for their expertise. From day one, the team at TECD have gone above and beyond to learn our business, understand our needs, and provide effective solutions for us. We continue to be impressed by TECD and would highly recommend them.
TECD have been amazing. They did a complete review of all our IT systems made recommendations and then actioned them. We find them responsive and incredibly helpful. The transition from our previous supplier was seamless and we would not hesitate to recommend them. Special thanks to Fabio.
Fabio has been great. Really good with all the team and super efficient in turning jobs around for us.
We have been trusting the guys at TECD with our requirements for a long time for all aspects of our IT systems, from database storage and access to customer WiFi and remote working. No one else has come close to the service level and attention to detail as them!
TECD have been professional and supportive and unbiased with the supply and advice following our new system installation. Highly recommended!
TECD have been our customer since 2016. We had call to use their services recently when our aging server suffered a catastrophic failure, leaving us with paper records only. David Powell took the unit in, ordered a replacement part (which we were unable to source) and returned it fixed within half a day. Their service and response was excellent and extremely reasonable and we would have no hesitation in recommending them for your IT requirements.
